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Avoiding Institutional Memory Loss

In a prior blog, implications of employee turnover were discussed with emphasis on retaining institutional knowle. This blog presents an example of where claims and legal case matter files were managed by an employee requiring input and oversight from other senior team members but the process and business records were siloed with little transparency. While … Read more

End of Support for OpenText Content Suite 10.5

Support for Content Suite 10.5 is ending. Are you prepared? At the end of February of next year, OpenText will officially end sustaining maintenance of all version 10.5 software platforms. This includes Content Server, Archive Server, Enterprise Connect, Directory Services, Extended ECM, and Imaging Enterprise Scan. No further patches, services packs, or feature requests will … Read more

Using workflows to improve Business Processes

Business processes are often not formalized to be repeatable, reportable, and auditable. Workflows exist to streamline business processes. Having a well-documented process allows process owners to identify all linkages, flows, and business rules, reduce inefficiencies and fix bottlenecks and issues. An ECM solution like OpenText Content Server can automate document-centric business processes and provide oversight … Read more

Contract Management through the lens of ECM

Contracts are prevalent and vital to any organization. Contracts have typical life-cycle stages – drafting, negotiation, execution, performance, amendment, renewal, termination, records retention, etc. A common problem is that many organizations do not know where their contracts are located, where the associated documents are, or what stage of the life-cycle they are in. Most organizations … Read more

OpenText Partners With Google Cloud to Deliver Enterprise Information Management on Google Cloud Platform

OpenText Partners With Google Cloud to Deliver Enterprise Information Management on Google Cloud Platform News Provided by OpenText OpenText selects Google Cloud as first cloud provider for its EIM solutions WATERLOO, Ontario, Nov. 7, 2018 /PRNewswire/ — OpenText™ (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced a new partnership … Read more

Independent Research Firm Cites OpenText as a Leader in Digital Asset Management for Customer Experience

News Provided by OpenText Evaluation Cites OpenText’s Robust Solution for Complex Digital Asset Management Needs Waterloo, ON – 2018-5-24 – OpenText™ (NASDAQ: OTEX, TSX: OTEX), a global leader in Enterprise Information Management (EIM), today announced that analyst firm Forrester Research, Inc (NASDAQ: FORR) has named OpenText a Leader in The Forrester Wave™: Digital Asset Management For Customer Experience, … Read more